Privacy Policy

The Coaching Collective™ (“TCC”, “we”, “us”, or “our”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at thecoachingcollective.in, use our platform, register for our events, or interact with our services.

By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

This Policy is aligned with the applicable data protection principles under Indian law, including the Information Technology Act, 2000, and the IT (Amendment) Act, 2008. We also follow the principles of the Digital Personal Data Protection Act, 2023 (DPDPA) as it comes into effect.

We collect information in the following ways:

a) Information you provide directly:

• Account information: Name, email address, password when you register.
• Profile information: Professional details such as coaching experience, certification level, and areas of specialisation.
• Contact form submissions: Name, email, phone number, and the content of your message.
• Event registrations: Name, email, phone number, and any other details required for registration.
• Get Involved expressions of interest: Name, email, phone number, areas of interest, and messages submitted via our interest form.

b) Information collected automatically:

• Usage data: Pages visited, time spent, click patterns, and navigation paths on the Platform.
• Device and browser information: IP address, browser type and version, operating system, and device identifiers.
• Cookies and similar technologies: Session cookies and persistent cookies to enhance your experience (described in Section 7).

We use the personal information we collect for the following purposes:

• Platform operations: To provide, maintain, and improve the Platform and its features.
• Account management: To create and manage your account and provide you access to relevant features.
• Event management: To process registrations, communicate event details, and manage attendance.
• Community communication: To send you updates, newsletters, announcements, and other information relevant to the coaching community — subject to your communication preferences.
• Responding to enquiries: To respond to messages, contact form submissions, and expressions of interest.
• Analytics and improvement: To understand how the Platform is used and to improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Safety and security: To detect, prevent, and address technical issues, fraud, or violations of our Terms.

We do not sell your personal information to any third party. We do not use your data for automated decision-making that produces legal or similarly significant effects.

We may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party service providers (e.g., email delivery, hosting, analytics) who process data on our behalf under strict confidentiality obligations. These providers are not permitted to use your data for any purpose beyond what is necessary to provide services to us.
• Events and programmes: If you register for a jointly organised event or programme with a partner organisation, we may share your registration information with that organisation solely for the purposes of managing the event.
• Legal obligations: We may disclose your information if required to do so by law, court order, or governmental authority in India.
• Business transfers: If The Coaching Collective is involved in a merger, acquisition, or transfer of assets, your personal information may be transferred as part of that transaction, subject to continued protection under this Policy.

In all cases, we share only the minimum information necessary for the stated purpose.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to provide our services to you, or as required by applicable law.

• Account data: Retained for the lifetime of your account and for a reasonable period after account deletion to comply with legal obligations.
• Contact and event enquiry data: Retained for up to 3 years to maintain a record of our interactions.
• Analytical and usage data: Typically retained in anonymised or aggregated form beyond 12 months.

When your data is no longer required, we will delete or anonymise it securely.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission over HTTPS.
• Secure, access-controlled infrastructure for storing user data.
• Passwords stored using industry-standard hashing techniques.
• Restricted access to personal data within our team on a need-to-know basis.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you become aware of any security concern, please contact us immediately.

We use cookies and similar technologies to improve your experience on the Platform. Cookies are small data files stored on your device by your browser.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly, including session management and authentication. These cannot be disabled.
• Analytical cookies: Help us understand how visitors use the Platform so we can improve it. These are used in an aggregated, non-identifying manner.
• Preference cookies: Remember your settings and preferences to enhance your experience on return visits.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

As a user, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain information.
• Withdrawal of consent: Where we rely on your consent to process data, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal.
• Opt-out of communications: You may unsubscribe from marketing or community communications at any time by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at contact@thecoachingcollective.in. We will respond within a reasonable timeframe.

The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18 without parental consent, we will take steps to delete that information promptly.

If you believe we may have inadvertently collected information from a minor, please contact us immediately.

The Platform may contain links to third-party websites, social media platforms, or other external resources. This Privacy Policy applies only to our Platform. We are not responsible for the privacy practices of third-party websites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We may also notify registered users by email or through a notice on the Platform.

Your continued use of the Platform following any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us: